TERMS AND CONDITIONS

The general terms and conditions of the POS PLASTIKA d.o.o. online store are drafted in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of GZS. The POS PLASTIKA d.o.o. online store (hereinafter the “store”) is operated by a company.

When a visitor registers in the POS PLASTIKA d.o.o. store, they use a username that is effectively their email address and a password of their choosing during the registration process. The username and password clearly identify and link to the entered data. By registering, the visitor becomes a user and gains the right to make purchases. These General Terms govern the operation of the store, the rights of the user, and the business relationship between the supplier and the buyer.

AVAILABILITY OF INFORMATION

The supplier agrees to always provide the buyer with the following information:

• the identity of the company (name and registered office, registration number),
• contact details enabling quick and effective communication (email, telephone),
• essential characteristics of goods or services,
• availability of products (each product or service offered on the website should be available within a reasonable time frame),
• terms of delivery of the product or execution of the service (method, place, and delivery deadline),
• all prices must be clearly and unambiguously defined, and it must be evident whether they include taxes and transportation costs,
• payment and delivery method,
• period of offer validity,
• deadline within which the contract can be terminated and the conditions for termination; in addition, information on whether and how much return of the product costs the buyer,
• explanation of the complaint process, including all contact person or customer service details.

PRODUCT PRICES AND DATA TIMELINESS

Regular prices apply to all store users. Registration is also possible during the purchase process.
Promotional prices for items on sale are valid until the date indicated on the product page; otherwise, prices are valid until stock runs out.
All prices include VAT unless explicitly stated otherwise. Prices apply at the moment of placing the order and do not have a pre-determined validity period. Prices apply for payments using the payment methods listed below and under the conditions stated below.
The sales contract between the supplier and the buyer is formed at the moment the supplier confirms the order (the buyer receives an electronic message with the actual calculation/proforma of the completed purchase). From that moment, all prices and other terms are fixed and apply to both the supplier and the buyer. The original invoice and delivery note are sent to the buyer with the shipment.
The supplier strives to maintain accurate and up-to-date data on the website. Nevertheless, product characteristics, delivery times, and prices may change, so there is a possibility that the supplier cannot update the data on the website simultaneously with changes. In such cases, the buyer will be informed of changes and allowed to withdraw from the purchase or exchange the ordered item. If the price of a product changes during order processing, the supplier will inform the buyer. The supplier will, to the best of its ability, always attempt to ensure a lower price for the buyer or offer an appropriate solution that is satisfactory to both parties. In case of unforeseen price changes of a particular product or inability to deliver, the supplier reserves the right to withdraw from the contract.

PURCHASE PROCESS

1. Order acceptance
When the buyer places an order, they receive an email notification that the order has been accepted. At the same time, this notification serves as an order confirmation. After that, the buyer has one hour to cancel their submitted order. The buyer can view the status and contents of the order on the supplier’s website.

2. Order confirmation
If the buyer does not cancel the order, it goes into processing. The supplier reviews the order, checks the availability of ordered items, and executes or rejects the order for reasons. The supplier may call the buyer on their contact phone number or email them to verify information or ensure delivery accuracy. The purchase contract for the ordered goods between the buyer and supplier is irrevocably concluded at this stage.

3. Shipment of goods
The supplier prepares and ships the goods within the agreed timeframe and notifies the buyer by email. The supplier informs the buyer about the returns policy, where to address delays in delivery, and where to lodge a complaint using original documents (delivery note).

PROTECTION OF PERSONAL DATA

For carrying out the purchasing process, the buyer must register on the supplier’s website. Registration can be completed on the site under the Sign in or Register section. It is also possible to purchase without registering. Personal data of buyers will be treated confidentially, safeguarded, and used to smoothly perform the purchasing process; they may be shared with contract processors (delivery service providers) where necessary. Data will never be misused.

Communication with users:

In case of advertising, the supplier will contact the user via remote communication channels only if the user has consented by signing up for email newsletters.

Email newsletters will contain the following components:

• clearly labeled as advertising messages,
• the sender clearly identifiable,
• various promotions and other marketing techniques will be labeled accordingly, with clear participation terms,
• a clear option to unsubscribe from email newsletters.

The user's wish not to receive email newsletters will be explicitly respected.
The supplier uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments.

With the new regulation in force, we would also like to inform you that we will continue to store the contact details you provided when registering for our newsletters or when you made a purchase. These are your first name, surname, address, email, and phone number. If you are a legal entity, we also store multiple contact data sets if you provided more.

We store data obtained from your purchase for as long as required by laws governing relations between sellers and buyers and all related financial legislation. Data obtained only from your newsletter signup are stored until you request deletion.

Additionally, your rights include:

• Access, deletion, and other rights: you may access stored data related to you at any time (Article 15 of the General Data Protection Regulation). You also have, in accordance with Articles 16 to 21 of the GDPR, the right to rectify and delete your data, the right to restrict processing, and the right to data portability of the data you provided us with.
• Complaint: you have the right to contact the supplier at any time if you have a complaint about the processing of your data.
• Withdrawal: if data processing is based on your consent, you may withdraw it at any time with effect for the future. If processing is based on our legitimate interest (arising from a contractual relationship), you may object to such processing at any time for reasons arising from your particular circumstances. In such a case, we will process your data only if there are demonstrable urgent legitimate grounds for processing that override your interests, rights, and freedoms or if processing serves asserting, exercising, or defending legal claims.
 

SUBSCRIPTION

Subscription occurs online 24 hours a day, seven days a week. The buyer selects and orders products available in the online store, categorized by product categories. By purchasing, the buyer agrees to the use of personal data to successfully conclude the contract and fulfill it (issuance of invoices, delivery, etc.). After placing the order, the buyer receives an email notification of order receipt. It lists the products and quantities chosen by the buyer. If changes to the order or cancellation are needed, the buyer must inform the supplier at info@pos-plastika.si, including the order number mentioned in the pro forma invoice received by email. The supplier will discreetly pack and ship the goods within the promised timeframe. The terms of business also include the supplier’s policy regarding returns and where to contact in case of delivery delays or complaints.

METHOD OF PAYMENT

The supplier enables the buyer to pay for ordered products:

- cash on delivery (payment on delivery),

- payment by pro forma invoice,

- with a credit card (MasterCard®, Visa).

Cash on Delivery

In the case of payment on delivery, the buyer hands over cash to the postal worker or deliverer upon receipt of the package. They will issue a payment slip to the buyer, who pays the fee according to the current Pošta Slovenije price list.

Payment by Pro Forma Invoice

In the case of payment by pro forma invoice, the buyer immediately after placing the order receives payment details by email. If the buyer wants to receive the ordered items as soon as possible, they can email proof of payment to info@pos-plastika.si; otherwise, the goods will be shipped as soon as the supplier sees the transfer to the transaction account. The supplier undertakes to monitor payments regularly and promptly for fast shipment. The supplier issues the buyer a bill on a durable medium with breakdown of costs and instructions on how to opt out of purchase and return items if necessary and possible. The supplier will keep the order in written form at its registered office. The buyer may request a copy of the order by email or personally at the supplier’s office, which will be sent to them electronically or handed over personally after identifying the buyer with their username and password.

Payment by Credit Card

On the POS plastika d.o.o. online store we enable payment by credit card

Visa, MasterCard.

Online credit card payments are secure and fast, and the payment process is extremely simple.

SHIPPING COSTS AND METHOD

Shipping costs and methods apply only to purchases made through the online store.

The supplier will deliver the goods or service within the agreed timeframe. If the supplier has the ordered item in their own warehouse, they will deliver it to the buyer within 3 days. If the item is not in the supplier’s warehouse, the item will be delivered as soon as possible or within 30 days from the received order. The delivery partner is Pošta Slovenije, but the supplier reserves the right to choose another delivery service if this allows the order to be fulfilled more efficiently. Postage and packaging amounting to 8.00 € are charged for purchases under 500.00 €, for orders over 500.00 €, the delivery costs are borne by the supplier.

RIGHT OF WITHDRAWAL FROM PURCHASE, RETURN OF GOODS

The consumer (this applies exclusively to physical persons who acquire or use goods for purposes outside their professional or business activity) has the right to notify the supplier within fourteen (14) days of taking possession of the goods that they are withdrawing from the contract, without having to provide a reason for their decision. The message is considered timely if the package is shipped in time. The only cost borne by the consumer in relation to withdrawal is the direct cost of returning the goods. The latter must be returned to the supplier no later than thirty (30) days after the withdrawal notification. The intended return may be reported to POS PLASTIKA d.o.o. no later than 14 days after receipt of the goods by mail (Pos plastika d.o.o., Podgorska cesta 30, 1317 Sodražica) or at the contact email info@pos-plastika.si. The cost of return is borne by the sender, unless otherwise agreed in writing in advance. Shipments with cash on delivery are not accepted. In case of delivery at the supplier’s expense, the buyer will be charged for the return costs according to the Pošta Slovenije price list. The supplier is not liable for costs arising from handling outside the terms of business. The products must be unused, undamaged, and in their original undamaged packaging. A copy of the invoice must be included. It is also desirable to include a form (letter) for returning goods to expedite the return or exchange. On the form, please also write the bank account number to which the refund will be transferred. The refund of paid amounts will be made as soon as possible, but no later than 30 days from the receipt of the withdrawal notice.

DISCLAMER OF LIABILITY

The supplier strives to ensure the timeliness and accuracy of the data published on its pages to the best of its ability. Nevertheless, item characteristics, delivery times, or prices may change so quickly that the supplier may not be able to correct the data on the website in time. In such cases, the buyer will be informed of the changes and given the option to withdraw from the order or exchange the ordered item. Although the supplier strives to provide accurate photographs of sale items, all photos should be regarded as symbolic. Photographs do not guarantee product features.

COMPLAINTS AND DISPUTES

The supplier respects the applicable consumer protection legislation. The supplier makes every effort to fulfill its duty to establish an efficient system for handling complaints and to designate a person with whom the buyer can contact by phone or email in case of problems. The supplier will acknowledge receipt of the complaint within five working days, inform the buyer how long the complaint will be processed, and keep the buyer informed of the progress. The supplier recognizes that a key characteristic of consumer disputes, at least in terms of judicial resolution, is their disproportion between the economic value of the claim and the costs involved in resolving the dispute. This is a major obstacle to the consumer initiating a dispute in court. Therefore, the supplier strives to resolve any disputes amicably. Wishing you many pleasant and beneficial purchases!