Terms and conditions

GENERAL TERMS AND CONDITIONS

The General Terms and Conditions of the POS PLASTIKA d.o.o. online store have been drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry. The POS PLASTIKA d.o.o. online store (hereinafter referred to as the "store") is operated by the company Pos plastika, d.o.o., Sodražica, Cesta Notranjske odred 56a, 1317 Sodražica.

When registering in the POS PLASTIKA d.o.o. store, the visitor uses a username, which is actually his/her email address, and a password that he/she chooses during the registration process. The username and password unambiguously identify the user and link them to the entered data. By registering, the visitor becomes a user and acquires the right to purchase. The general terms and conditions of business address the operation of the store, the rights of the user, and the business relationship between the provider and the buyer.

ACCESSIBILITY OF INFORMATION

The provider undertakes to always provide the buyer with the following information:

• the identity of the company (name and registered office of the company, registration number),
• contact details that enable the user to communicate quickly and effectively (e-mail, telephone),
• essential characteristics of the goods or services,
• availability of products (each product or service offered on the website should be available within a reasonable period of time),
• conditions for delivery of the product or performance of the service (method, place and time of delivery),
• all prices must be clearly and unambiguously determined and it must be clearly shown whether they already include taxes and transport costs,
• method of payment and delivery,
• time validity of the offer,
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to return the product,
• an explanation of the complaint procedure, including all information about the contact person or customer service.

PRICES AND PRODUCT INFORMATION

The regular price applies to all users of the store. Registration is also possible during the purchase process.
Promotional prices for items on sale are valid until the date indicated on the item presentation page, otherwise until stocks run out.
All prices include VAT, unless expressly stated otherwise. Prices are valid at the time of placing the order and have no predetermined validity. Prices are valid in the case of payment with the payment methods listed below, under the conditions listed below.
The purchase contract between the provider and the buyer is concluded at the moment the provider confirms the order (the buyer receives an email message about the actual calculation/proforma invoice of the purchase). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The original invoice and delivery note are received by the buyer together with the shipment.
The provider tries to take care as much as possible and ensure the up-to-date and correctness of the information provided on the website. However, the characteristics of the items, the delivery time and the price change, so there is a possibility that the provider may not be able to correct the information on the website at the same time as the change. In such a case, the buyer is notified of the changes and is allowed to withdraw from the purchase or replace the ordered item. In the event that the price of the item changes during the processing of the order, the provider will notify the buyer. The provider will try its best to provide the buyer with a lower price or offer an appropriate solution that will be to the mutual satisfaction of both parties. In the event of an unforeseen change in the price of a specific product or the inability to deliver, the provider reserves the right to withdraw from the contract.

PURCHASE PROCEDURE

1. Order acceptance
When the buyer places an order, he receives a notification by e-mail that the order has been accepted. At the same time, this notification is a confirmation of the order. After that, the buyer has the opportunity to cancel his/her placed order within one hour. The buyer has access to information on the status and content of the order on the provider's website.

2. Order confirmation
If the buyer does not cancel the order, the order is processed. The provider reviews the order, checks the availability of the ordered items and executes the order or rejects it for a reason. The provider may call the buyer on his contact phone number or write to him at his contact email address to verify the data or ensure the accuracy of the delivery. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.

3. Shipping of goods
The provider prepares the goods within the agreed deadline, ships them and notifies the buyer of this by email. The provider also informs the buyer about the return policy, where to contact in the event of a delay in delivery and where to contact in the event of a complaint, using the original documents (delivery note).

PERSONAL DATA PROTECTION

In order to complete the purchase procedure, the buyer must register on the provider's website. The buyer can register on the website under the section Sign up or Register. Purchases are also possible without registration. The provider will treat the personal data of the customers confidentially, carefully protect them and use them for the smooth implementation of the purchase process and, if necessary, forward them to contractual processors (distributors of shipments). The data will never be misused in any way.

Communication with users:

In the case of advertising, the provider will contact the user via means of distance communication only if the user allows this by subscribing to the e-newsletter.

E-newsletters will contain the following components:

• they will be clearly and unambiguously marked as advertising messages,
• the sender will be clearly visible,
• various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
• the method of unsubscribing from receiving e-newsletters will be clearly presented.

The provider will expressly respect the user's wish not to receive e-newsletters.
The provider uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments.

With the introduction of the new regulation, we would like to inform you that we will also store the contact information you provided to us when subscribing to our newsletter or when making a purchase. These are your name, surname, address, email address and telephone number. If you are a legal entity, we also store multiple sets of contact information if you have provided more than one.
 
We store the data obtained during your purchase for as long as required by the laws governing the relationship between the seller and the buyer and all related laws on the financial operations of companies. We store the data obtained only when you subscribe to our newsletter until you notify us of your wish to delete it.

In addition, you have the following rights:
 
• Access, deletion and other rights: You can obtain information about the data stored about you at any time (Article 15 of the General Data Protection Regulation). In addition, you have the right to rectification and deletion of your data, the right to restriction of processing and the right to data portability in accordance with Articles 16 to 21 of the General Data Protection Regulation.
• Complaint: You have the right to contact the provider at any time if you have a complaint about the processing of your data.
• Revocation: If the processing of your data is based on your consent, you can revoke it at any time with future effect. However, if the processing of your data is based on our legitimate interest (arising from a contractual relationship), you can object to such processing at any time for reasons arising from your particular situation. In such a case, we will only process your data if there are demonstrable compelling legitimate grounds for the processing that override your interests, rights and freedoms or if the processing serves to assert, exercise or defend legal claims.
 

ORDERING

Ordering is done via the Internet 24 hours a day, every day of the year. The buyer selects and orders products that are available in the online store, sorted by product categories. By purchasing, the buyer agrees to the use of personal data for the successful conclusion of the contract and its fulfillment (issuance of an invoice, delivery, etc.). After placing the order, the buyer receives a notification by e-mail about the receipt of the order. It lists the products and quantities that the buyer has selected. The buyer must inform the provider about any changes to the order or cancellation by e-mail to info@pos-plastika.si, where he must also indicate the order number, which is mentioned in the pro forma invoice that the buyer receives by e-mail. The provider discreetly packages and ships the goods within the promised deadline. The terms and conditions also include a presentation of the provider's policy regarding the return of goods and where to contact in the event of a delay in delivery or in the event of a complaint.

PAYMENT METHOD

The provider allows the buyer to pay for the ordered products:

- upon receipt in cash (cash on delivery),

- payment by invoice,

- by credit card (MasterCard®, Visa).

Payment by invoice

In the case of payment by invoice, the buyer hands over cash to the postal employee or delivery person upon receipt of the package. The latter makes a special payment slip for the buyer, whereby the buyer pays a commission according to the valid price list of Pošta Slovenije.

Payment by invoice

In the case of payment by pro forma invoice, the buyer will receive payment information by e-mail immediately after placing the order. If the buyer wants to receive the ordered items as soon as possible, he can send a payment receipt to the e-mail address info@pos-plastika.si, otherwise, the goods will be shipped as soon as the provider tracks the buyer's transfer to the transaction account. The provider undertakes to monitor the transfers regularly and as promptly as possible, in the interest of fast shipping.
The provider issues the buyer an invoice on a durable medium, with itemized costs and instructions on how to withdraw from the purchase and return the items, if necessary and possible.
The provider will keep the order in writing at its headquarters. The buyer may request a copy of the order via e-mail or in person at the provider's headquarters, which the provider will forward to him electronically or deliver in person upon identification of the buyer with a username and password.

Payment by credit card

The Pos plastika d.o.o. online store allows payment by credit card 

Visa, MasterCard. 

Payment by credit card online is safe and fast, and the payment process itself is extremely simple.

DELIVERY OPTIONS AND CHARGES

The costs and method of delivery apply only to purchases made through the online store.

The provider will deliver the goods or services within the agreed deadline. If the provider has the ordered item in its own warehouse, it will be delivered to the buyer within 3 days. In the event that the product is not in the provider's warehouse, the product will be delivered to the buyer as soon as possible or within 30 days of receiving the order. The delivery partner for shipments is Pošta Slovenije, but the provider reserves the right to choose another delivery service if it can fulfill the order more efficiently. The cost of delivery depends on the country and the selected delivery method. The exact amount of postage and packaging is displayed in the checkout before placing the order and included in the final payment amount. For orders over €500.00, the delivery costs are covered by the provider. Personal collection at the company's headquarters is free of delivery costs.

WITHDRAWAL AND RETURNS

The consumer (the latter applies exclusively to natural persons who acquire or use the goods for purposes outside their professional or gainful activity) has the right to notify the provider within fourteen (14) days of receipt of the goods that they withdraw from the contract, without having to give a reason for their decision. The message is deemed to be timely if the shipment is delivered within the deadline. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the provider no later than thirty (30) days from the notification of withdrawal. The user can inform the company POS PLASTIKA d.o.o. of the intended return no later than 14 days from the receipt of the goods by mail (Pos plastika d.o.o., Cesta Notranjske odreda 56a, 1317 Sodražica) or to the contact e-mail address info@pos-plastika.si.
The return costs are covered by the sender himself, unless otherwise agreed in writing in advance. The provider does not accept shipments with a ransom. In the event of delivery at the provider's expense, the buyer will be charged the return costs according to the valid price list of Pošta Slovenije. The provider is not liable for costs incurred due to acting outside the terms of business. The consumer may examine and test the goods to the extent necessary to establish their nature, properties and functioning. He is liable for any reduction in value only if this is the result of conduct that goes beyond such examination and testing. If the provider has not informed the consumer of the right to withdraw in accordance with the law, the consumer is not liable for the reduced value. The original packaging is not a condition for withdrawal from the contract; the goods should be securely packaged for return. A copy of the invoice must be enclosed. A form (letter) for returning the goods is also desirable, which speeds up the return or exchange procedure. Payments are returned with the same means of payment used by the consumer. Another means of payment may only be used with the consumer's express consent and without additional costs for him.
The refund of all payments received will be made without undue delay, but no later than 14 days after receipt of the notification of withdrawal from the contract.
 

DISCLAIMER OF LIABILITY

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. However, the characteristics of the items, delivery time or price may change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the buyer of the changes and allow him to cancel the order or replace the ordered item. Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee the characteristics of the product.

COMPLAINTS AND DISPUTES

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its obligation to establish an effective complaints handling system and to designate a person with whom the buyer can contact by phone or e-mail in the event of problems. The provider will confirm receipt of the complaint within five working days, inform the buyer of how long it will take to handle it, and keep him informed of the progress of the procedure. The provider is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider makes every effort to resolve any disputes amicably. We wish you many pleasant and affordable purchases!